Promotions & Discounts

Q: Do you offer a discount on the first order?
Yes, we offer 10% off your first order when you join us. By joining, you’ll create an account and agree to receive occasional marketing emails and exclusive offers. You can unsubscribe anytime. See our Privacy Policy, Terms of Service, and Your Privacy Choices for details.

Q: Do you offer special promotions or seasonal discounts?
Yes! We occasionally offer special promotions and seasonal discounts. To stay updated, subscribe to our email newsletter or follow us on social media. You can unsubscribe anytime. See our Privacy Policy, Terms of Service, and Your Privacy Choices for details.

Product Information

Q: What ingredients are used in your hand wash and lotion?
Our products are made with gentle, high-quality ingredients that cleanse and moisturize without harsh chemicals. Each formula is free from parabens, sulfates, and phthalates. You can find the full ingredient list on each product page.

Q: Are your products vegan and cruelty-free?
Yes! All of our hand wash and lotion formulas are made with 100% vegan ingredients and are cruelty-free — we never test on animals.

Q: What is the shelf life of your products?
Our products are good for 12 months after opening. To maintain quality, store them in a cool, dry place away from direct sunlight and keep the bottles tightly closed.

Usage & Care

Q: How much product should I use?
For hand wash, one or two pumps are usually enough. For lotion, start with a small amount and add more as needed for soft, hydrated skin.

Orders & Shipping

Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your delivery.

Q: How can I cancel my order?
If you’d like to cancel your order, please contact us as soon as possible. Orders are typically processed within 1–3 business days, so once your order has shipped, we’re unable to cancel it.

If your order has already been shipped, you may return the unopened package in accordance with our return and refund policy once it arrives.

Q: Where do you ship?
We currently ship to the 48 contiguous United States and Washington, D.C. We hope to expand to additional regions in the future.

If you’re located outside our current shipping area, please contact us at hello@gverdecollective.com — we’ll do our best to assist or suggest alternatives.

Q: Do you offer free shipping?
Yes! We offer free shipping on orders over $50 within the continental U.S. (before tax and after discounts). Shipping costs for orders under $50 will be calculated at checkout.

Q: How long does shipping take?
Orders are typically processed within 1–3 business days.

Shipping Options:
• Standard Shipping: 4–7 business days
• Expedited Shipping: 1–3 business days
• Delivery times are estimates and may vary due to weather conditions, carrier delays, or peak holiday volumes.

📦 Please see our Shipping Policy for more details.

Returns & Exchanges

Q: What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and photos of the issue. We’ll be happy to make it right.

Q: Can I return or exchange a product?
Due to hygiene reasons, we can only accept returns for unopened, unused products within 14 days of delivery. Please reach out to us before sending anything back.

💬 For complete details, please refer to our Return & Refund Policy. 

Contact Us

💬 We’re always happy to hear from you!

For general questions, feedback, or to share your experience, please email us at:
📧 hello@gverdecollective.com

📦 For orders, shipping inquiries, or post-purchase support, please contact:
📧 care@gverdecollective.com

To help us assist you more quickly, please include your order number and relevant pictures (if applicable).

We strive to reply within one to two business days (Monday–Friday, excluding holidays).